Mosscare Housing

Gateshead Housing
February 22, 2016
Danwood
August 20, 2015

“By choosing OfficeTeam as our consolidated supplier of stationery, print and furniture, we benefit from the same great levels of service across a wider range of products. Our local Account Manager is always on-hand to talk us through any emerging requirements, and our sites can order online from a pre-approved list of core supplies – cutting down admin. Combine this with cost savings, and the result is a great value service.”

– Mosscare Housing

The Challenge

Mosscare Housing was dissatisfied with its stationery supplier. Service levels had taken a drop and the supplier was not demonstrating the value that was initially promised. So it chose to review the market to see whether it was really receiving true value for money.

OfficeTeam was already supplying furniture to Mosscare Housing. So, when the stationery tender was released, we were keen to demonstrate how we could deliver best value through cost savings, coupled with our proven, high levels of service.

Following a successful proposal, Mosscare Housing awarded us its stationery contract. Since then, we have successfully quoted for Mosscare Housing’s print requirements – allowing us to provide the same levels of service across an even wider selection of products.

Our Solution

OfficeTeam was able to demonstrate a considerable saving against the incumbent stationery supplier. In addition, Mosscare Housing commented they had seen their OfficeTeam Account Manager more frequently than the incumbent’s, despite OfficeTeam being only an ad hoc supplier of furniture. Based on these savings, and our responsive service, we were appointed to supply Mosscare Housing’s stationery. The Account Manager continues to provide a highly personal service, performing site visits two to three times per month.

Furthermore, we have since taken on the supply of Mosscare Housing’s print requirements, after demonstrating a further saving on a quote for some of its key print runs. We now supply general printed stationery such as letterheads, compliments slips and business cards, along with sector-specific items such as gas safety pads and two-part callingcards.

Now, Mosscare Housing places a monthly order for their core list stationery supplies. Using our OfficeTeam Connect online ordering portal, users can choose from a selection of pre-approved products – providing a streamlined approach to ordering these office essentials.

Ad hoc orders for non-core stationery, printed supplies and furniture are placed by contacting the Account Manager direct, who applies an agreed discount to these items. This setup has given Mosscare Housing a cost-effective means to fulfil its one-off needs, for example the delivery of coveralls ahead of staff undertaking a house clearance. If Mosscare Housing believes the item is likely to be ordered frequently, we add it to the core-list – once again, making it easier for staff to obtain these everyday supplies.

Stationery and furniture are delivered direct to sites, with free installation of any new furniture items, as well as free removal of any furniture which is being replaced. Printed products are delivered to Head Office for checking prior to onward distribution to individual sites.

Mosscare Housing’s Account Manager also arranges on-site review meetings, supported by detailed management information. Together, we use these meetings to assess the performance of the consolidated service and identify any further cost saving opportunities.

Who is Mosscare Housing?

The Mosscare Housing Group (which includes Mosscare Housing and Mossbank Homes) is a charitable, not-for-profit housing association formed for the benefit of the community and regulated by the Homes and Communities Agency. The Group owns and manages nearly 5,000 homes in Manchester, Stockport, Tameside and Trafford. Most of its homes are for rent, along with a number of shared ownership schemes. It also has a number of sheltered housing schemes for older people and specialist accommodation for people with additional support needs.

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