“In July 2011, we moved from the services of our incumbent supplier to OfficeTeam for the provision of office supplies and computer consumables following an extensive review.
I have been most impressed with the way Mike Cassidy and the team have handled the transition to OfficeTeam, in particular the way they have engaged with our 100 plus locations and involved them in the implementation process. Centrally imposed change undoubtedly led to some reluctance from a few of our sites but this was managed well from the start through regular dialogue and site visits.
Day to day business remained unaffected throughout the transition to OfficeTeam and three months into the agreement there have been no queries that haven’t been swiftly and satisfactorily resolved.
Based on volumes used historically we expect to achieve annual savings in excess of 15% with OfficeTeam. However, the proactive role taken by our account manager, Mike Cassidy, in rationalising the core list further and recommending alternative products should facilitate even further savings. Our recent first quarterly review meeting identified a further annual saving of over £35,000 through one alternative product change alone without compromising quality.
Individual cost centre analysis and management information reporting allows the business to accurately track expenditure levels which will assist further budgeting and forecasting.
OfficeTeam have personalised their MI format to facilitate internal reporting within Lookers. Front end control has also been delivered through OfficeTeam’s online ordering facility.
Next on the agenda is to review other areas of “non core” expenditure with OfficeTeam.
I would be happy to recommend OfficeTeam as a supplier. I have found their approach to be open, honest and friendly, and feel there is a genuine partnership approach to reducing costs.”
– Ian McNair, Group Accountant, Lookers
Who is Lookers?
Lookers is one of the UK’s top car dealership chains with an annual turnover of over £1 billion. They cover over 32 franchises across more than 69 locations, providing an extensive choice of new and used cars, motorcycles and commercial vehicles.