Teleperformance (Part 2)

January 25, 2019
January 25, 2019

Company overview

Teleperformance, are the global leader in outsourced, multichannel customer experience management. Teleperformance were awarded a global contract by the UK Home Office (UK Visas & Immigration) for management of Visa Application Centres overseas in 2014. Worth £300m, the contract will run for 5 to 9 years.

The challenge

Teleperformance awarded PrintTeam the contract to supply 100+ Visa Application Centres worldwide with all branded marketing material. The initial project to service the first 100 sites was worth £500k. A high volume of print and office supply items were involved, for multiple overseas deliveries. A high degree of logistical management was required to ensure accurate collation and order tracking, and that scheduled timescales were met.

Our Solution

There was a mixture of fixed and temporary sites, so both permanent branding for walls and “pop up” branding that could be moved were required. Working closely with AB Print to produce in excess of 150 branded print lines, our team then ensured that the order for each location was carefully collated, and co-ordinated collection/delivery with DHL over a 4 week period.
DHL are Teleperformance’s contracted delivery supplier and we were asked to partner them in this project. As the deliveries were overseas we managed the additional paperwork required and liaised with customs to ensure orders were released.
Due to the successful management & delivery of the print campaign we were then asked to co-ordinate a second project, consisting of office supplies products.

Print Campaign

• 48 x International Visa Application Centres requiring a mix of 154 printed products
• 53 x International Temporary Locations requiring a mix of 12 printed products
• Marketing print, posters, banners, signage, stickers
• Collation of orders (each being over 1 pallet)
• Managed roll out delivery over a 4 week period
• Working closely with Teleperformance’s preferred carrier, DHL
• Raising paper work for order collation, pro forma invoices for overseas deliveries and DHL Airway Bills
• Liaising with customs to release orders for collection
• Tracking individual orders and providing proof of deliveries