As part of the Vetswest national account, we were looking to save both direct and indirect costs on our office supplies, as well as improve delivery times. Since moving to OfficeTeam we have actually saved over 40% on our office supplies expenditure, and are therefore working closely with our Account Manager to see how we can benefit from other products and services.
The group is run by veterinary surgeons, and comprises 180 member practices employing over 1,800 vets and 5,000 staff. Member practices now spread from the West Country across to East Anglia, Leicester, the Midlands, Cheshire, Yorkshire and into the heart of West Wales.
The customer faced a number of challenges in relation to deliveries and the time spent administering them. They incurred multiple monthly invoices from their previous supplier, receiving invoices with every order.
The North Park Vets practice has multiple sites, yet the incumbent supplier delivered everything to the Head Office leaving the Practice Manager to organise onward delivery to the other branches. This impacted on time to administer and meant a delay in each practice receiving their goods. Also all deliveries were left at reception, usually taking 48 hours to arrive. Overall these processes resulted in increased indirect costs for the practice.
With no delivery fees and no minimum order value, North Park can now order as required without incurring additional cost. Also with our next day delivery service goods arrive quicker, enabling the practice to free up the space and cost associated with holding stock - ordering up to 5pm for next day delivery.
OfficeTeam also deliver to multiple sites, meaning that staff no longer have to transfer goods between locations. Deliveries are made to desk top, meaning less manual handling too.
A further benefit is that OfficeTeam invoice North Park as part of their monthly Vetswest invoice, so they only receive one consolidated invoice for all of their Vetswest products and services.
Overall the financial benefits of moving to OfficeTeam have been 49% annual savings so far. Additional benefits have been reduced administration and the improved delivery process.