William Hill

Strictly Education
August 4, 2015
April 14, 2015

The Challenge

OfficeTeam approached William Hill Plc in January 2014 aware that they managed their own national distribution centre supplying a varied range of products into their LBO’s using a third party carrier to deliver.  OfficeTeam were confident that they could bring this operation in house and deliver some substantial savings.

Our Solution

OfficeTeam proposed that by outsourcing William Hill would eliminate costs aligned with operating their own distribution centre, but retain high levels of service by utilising the OfficeTeam warehousing and logistics network.

Our proposal included:

  • Sourcing
  • Stocking & Packing
  • Distribution
  • Order Taking/Management
  • Tail End – Daily Sourcing For Specific  Events or Projects
  • Consolidated invoicing
  • Management Information  & Reporting

OfficeTeam now manage over 150 orders a day delivering to over 2,000 William Hill LBO’s a month, providing everything required for trading, from betting slips, cleaning materials, refreshments and display items nothing is out of scope.

Based on a management fee model, OfficeTeam manage supplier relationships and procure from William Hill preferred specialist suppliers when instructed. OfficeTeam also proactively work to source from their supply chain when there is a cost benefit to their client.

OfficeTeam continue to offer savings through innovation, recommending alternative products which provide not only a saving but may also reduce consumption or improve efficiency / productivity.


William Hill are on track to save in excess of £200,000 in operational costs in year one. With projected savings on product costs of over £100,000 in 2015/2016.

Product portfolio includes:
Operational Print
Promotional Merchandise
Till Rolls
Betting Slips
Marketing Display

SLA’s include:
72 hour delivery
98% fulfilment order rate
Critical stock penalties
Authorisation criteria
4 hour query resolution
Comprehensive MI


“Working with OfficeTeam, our outsourcing project has been a success. We have been able to reduce our operational costs considerably and rationalise our supply base whilst still having some control over where our product is sourced.

OfficeTeam have presented savings on key product lines which will deliver further financial benefit in the forthcoming months.

Moving our operation into OfficeTeam was a considerable project but we were well supported by the Account Management team and the implementation went very well”

– Group Procurement Manager 

Who is William Hill?

William Hill Plc is one of the largest bookmakers in the UK, with over 2,300 licensed betting offices (LBO) and 7 main administrative offices. They have been a customer of OfficeTeam since 2007, sourcing office products, furniture and business print.

Interiors Express

We will pass your information on to the relevant account manager who will contact you to answer any questions you have. Your information will be stored in our CRM system, which we will only use to tell you about the products and services we believe may benefit your business. We promise to keep your personal data safe by storing it on our secure (password- and firewall-protected) servers. For full details please refer to our Privacy Policy.

We'd love to hear from you

Tell us a little about yourself and a team member will get in touch within two business days