Position: Customer Services Advisor
Reporting to: Customer Services Team Leader
Hours/times: Fixed term 3 months (1 x 37.5 hrs, 1 x 30 hrs per week)
You will be the first point of contact being responsible for processing telephone enquiries and inputting customer orders onto the computer. Although training will be given, experience in the above would be an advantage along with PC knowledge, good communication skills, helpful manner and an ability to get on well with people.
Main duties will include:
Answering incoming calls and dealing with them appropriately
Processing orders/collections using our back office system
Dealing with customer orders/queries/complaints effectively and in a timely manner
Investigating customer queries/ liaising with other department / other offices.
Chasing back orders with internal departments and updating customers.
Sourcing non stocked and special products via our Specials Ordering System
Offer support / help to team members where possible
Any other duties as requested.
Excellent, confident telephone manner.
Ability to interact at all levels.
Ability to learn quickly and work quickly and accurately.
Ability to identify and work with relevant internal departments.
Confident decision making skills.
Self-motivated but with the ability to work collectively in a small team.
Excellent computer skills, Excel skills an advantage
Key Personal Attributes:
Able to deliver first class customer service whilst working in a team and on your own initiative.
Able to work as part of a small team.
Able to help and support colleagues to achieve customer objectives.
Friendly approachable manner with the ability to establish excellent customer relationships.
If you would like to apply, please submit your CV
To apply for this job email your details to firstname.lastname@example.org.