Chattertons - OfficeTeam

Case study


All the projects were very different at each building. So, each building presented fresh challenges – yet InteriorsTeam was swift to solve them. Staff at each office have been pleased with the end result, which is a modern and updated working environment.

– Chattertons

Company overview

Established in 1856, Chattertons is one of the oldest law firms in the UK. The firm is a leading provider of legal and financial services to individuals and businesses throughout Lincolnshire and the East Midlands.

The challenge

Chattertons operates from a network of offices spanning Lincolnshire and beyond. Many of these sites had been last furnished and decorated in the 1970s. Reflecting the style of the time, many of them were adorned with ct-and groove wooden cladding, polystyrene tiles and rooms were separated by glass sliding doors.

Although the fittings and décor were the height of fashion at the time, styles and working practices have moved on since. So, Chattertons decided the time had come to refresh its office network and bring the interiors up to date. A key focus was Chattertons’ reception areas to give the best impression to clients and visitors.

Our solution

InteriorsTeam was selected to help Chattertons update its office network. For each location we’ve worked on, we’ve carried out an end-to-end fit-out. This has included designing the new interior, stripping out the old fittings and furnishings before installing the new furniture and redecorating the space.

A consistent impression

At the outset of the first project, we consulted with Chattertons to agree an updated aesthetic for the firm’s offices which matched its requirements and reflected its brand. This included agreeing the style, colour and finishes for all furnishings and fittings, as well as the décor for the space itself. For instance, Chattertons selected beech reception desks, blue carpet, white walls and a blue feature wall. Agreeing this upfront allowed us to achieve a consistent appearance from one site to the next.

Unique challenges

Many of Chattertons’ offices are located in unique and often historic buildings. As a result, each location presented fresh design challenges. For instance, within Chattertons’ Boston office the front door opened directly into reception which allowed the cold from outdoors into the waiting area. To remedy this, we designed and built a glass inner porch for visitors to pass through. This separated the waiting area from the outdoors, shielding the reception area from the draft.

Old meets new

Meanwhile, Chattertons’ Horncastle office is situated in a listed building dating back to the 1800s. As a result, the design options are restricted. For instance, the building has a heavy oak front door and no windows. As a result, the office is fairly dark. However, the front door cannot be replaced. To maximise light levels within the building, we replaced the office’s internal doors with frameless glass ones to allow light to travel around the office. To bring this location up to the standards expected of modern offices, we also moved internal walls – replacing several with arches in-keeping with the aesthetic of the building – and levelled out areas of flooring which had historically been uneven.

Remedial work

Before decorating each location to Chattertons’ specified palette, we arranged for many of the walls to be stripped back to the brick, relined and re-plastering. In several spaces, we also organised for new ceilings to be installed and updated lighting fitted. Given the date of the previous installation, we also organised for asbestos checks to be completed for peace of mind.

The outcome

Over the course of three years, InteriorsTeam has fitted out Chattertons’ offices in Boston, Horncastle and Stamford. On the strength of each refurbishment, we are proud to have been invited to work on the next project.

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