Mind - OfficeTeam

Case study


The Challenge

Faced with their incumbent supplier going into administration, Mind required a reliable supplier that could deliver their print requirements and safeguard future stock. They had stock issues, no availability and were being charged for storage and deliveries. The crucial factor was an extremely tight turnaround; as we had just two weeks for implementation to prevent the situation further impacting the Mind stores.

There was a wide product range required, consisting of POS/operational print including price tags, gift aid labels, donation pads, receipt books, business cards, thank you cards and posters.

Our Solution

We were able to rectify a number of issues and provide benefits straight away.

Our in-house studio were able to recreate and artwork files as required, ensuring quality of samples and product, as previously there had been inconsistencies across the range. Branding and corporate colours are now adhered to, with the addition of an online order system. Instead of the previous manual process, core stock is ordered directly by each store as required, while a Web2Print option enables the stores flexibility to personalise certain items (for example thank you cards) for their own store. These products can be proofed dynamically during the order process, reducing the time to produce.

Stock availability was ensured by agreeing prices and financing core stock lines, meaning that items are kept in stock and available on call off as required – in turn this boosted cash flow for Mind, as they had previously been required to pay upfront. We also provide stock storage and deliveries free of charge, significantly reducing Mind’s costs. In addition as Mind’s office supplies provider, we deliver stationery and print on the same delivery, reducing their carbon footprint and administration time.

As a charity Mind are of course cost sensitive. Through delivering solutions ranging from online ordering to stock control, PrintTeam have been able to provide huge savings while improving the level of service received by the stores. Since the original implementation we have also won the provision of both Volunteer and HR Packs.


“We required an extremely tight turnaround to help ensure the smooth running of our stores, which are crucial for our fundraising. PrintTeam not only delivered in the timescales required, but have also delivered projected savings of £25,000 in the first year.”

– Amanda Day, Head of Finance & Central Services

Who is Mind?

Mind is a national mental health charity, providing advice and support to empower anyone experiencing a mental health problem. Mind campaign to improve services, raise awareness and promote understanding. We service the print requirements of Mind’s retail stores, comprising 147 high street shops across the UK.

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