Sue Ryder - OfficeTeam

Case study

Sue Ryder

By choosing PrintTeam as our operational and marketing print suppliers, we are able to make savings across all our printing needs, allowing us to release more funds into providing and developing our services and delivering our expert care. PrintTeam is always responsive to our requests in seeking cost savings and service improvements. They hold many frequently ordered lines in stock ready for rapid call-off. – Sue Ryder

Company overview

Sue Ryder supports people through the most difficult times of their lives. Whether that’s a terminal illness, the loss of a loved one or a neurological condition – we’re there when it matters. Our doctors, nurses and carers give people the compassion and expert care they need to help them live the best life they possibly can.

The challenge

As a charity, Sue Ryder’s activities are funded by donations. So, any cost savings free up funds to be focused on front-line services for those in its care. To ensure value for money is constantly achieved, Sue Ryder regularly benchmarks its suppliers.

Printed materials underpin several aspects of Sue Ryder’s operational and fundraising activities. So, the charity chose to tender its print requirements to drive down its top-line print spend.

Our solution

PrintTeam’s tender response demonstrated substantial savings across Sue Ryder’s print needs. As a result, we were appointed to supply all of the charity’s operational and marketing print, spanning:

Operational Print – Pads, price tickets, labels, etc.

Marketing Print – In-store point-of-sale, posters, supporter newsletters, etc.

Campaign Materials – Printed materials to support fundraising campaigns

Collection Sacks – Donation sacks for the public to fill and leave for collection

Store Carrier Bags – Shopping bags for use across the charity’s store network

We hold many frequently ordered printed items in stock ready for rapid call-off. To ensure availability of these lines, we carefully manage stock levels – whilst avoiding excess which can create cost and waste. We’ve uploaded images and specifications of these lines to our online ordering system, so Sue Ryder’s sites can call-off these lines in an online basket.

Sue Ryder briefs marketing campaigns into our central print helpdesk. We then produce, collate and distribute these materials to Sue Ryder’s network of 458 charity shops. We’ve categorised each shop by its size. Upon receipt of a campaign order, we collate materials for each site based on its size then distribute them in accordance with Sue Ryder’s roll-out schedule.

With such a large shop network, carrier bags are essential. The charity was keen to explore ways to reduce this cost whilst driving down its plastic usage. We conducted an in-depth review of the marketplace, alternative materials and sources and investigated several options ranging from resized bags to rationalisation of ranges. By re-engineering the product in this way, we identified a 21% saving. Sue Ryder is now introducing a recycled and recyclable plastic bag for use across the store estate – meeting both the charity’s cost and environmental criteria.

In support of the service, we arrange regular review meetings to monitor the performance of the contract. We also carry out site visits to identify additional savings opportunities. For instance, visiting stores to see products in context, so we can make suggestions to cut costs or improve their performance.

The outcome

Our service is helping Sue Ryder achieve savings across its print requirements, including:

>> 17.97% savings achieved to date

>> 16.47% extra savings forecast once we have depleted stock inherited from past suppliers

>> 21% savings identified on carrier bags

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