Ward Hadaway - OfficeTeam

Case study

Ward Hadaway

Who are Ward Hadaway?

Ward Hadaway is a UK Top 100 law firm with offices in Newcastle, Leeds and Manchester. Offering a full range of expert legal services, they are one of the fastest growing firms outside of London. The legal industry guide, Chambers & Partners, rates this practice ‘amongst the top-rated UK law firms with a substantial client base of regional, national and international organisations’.

The Challenge:

Ward Hadaway was using a forms solutions provided by a large UK legal software supplier. Grey Taylor, Head of IT at Ward Hadaway, recalls that the software was getting bulkier all the time and that the load on practice servers and PCs was becoming progressively heavier. In addition, he was finding that the delivery of new forms and updates was very disruptive to the firm’s workflow;

“Every time a new or rebuilt form was added the forms menu would start rebuilding the next time everyone logged into the system. This was taking a considerable amount of time and becoming extremely inefficient.”

The Solution:

Ward Hadaway was offered a free, no-obligation unlimited trial, set up to run simultaneously with the forms software they were using at the time. This trial period allowed them to accurately assess the functionality and features of the forms in their own environment and at their own pace.

The 3-month notice period demanded by their current supplier was quickly coming due and Ward Hadaway knew they would have to move relatively quickly. Technical teams at LegalTeam and Ward Hadaway worked together to ensure all forms were correctly integrated into the document management system – Filesite. Following this, bespoke product features, an enhanced search facility and selected Word versions of the forms were incorporated into the package before it was rolled out across the firm.

Greg Taylor reports that the transition progressed very smoothly. “I was impressed with how quickly the project moved from starting point to completion. It was a very straightforward package to load onto PCs and the forms are so easy to use that only a short conversion course was required to ensure users were comfortable.”

The forms solution that LegalTeam delivered addressed all of the key challenges faced by Ward Hadaway. Specifically, with a much lighter footprint, LegalTeam has reduced the load on Ward Hadaway’s infrastructure significantly. In addition, the Active Library’ feature has allowed them to set their update schedule so that form updates happen without the long load times whenever a new form is installed.

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