Case study

Womble Bond Dickinson

In the past, our offices had placed loads of separate orders with numerous suppliers. But this approach generated masses of invoices and led to inconsistent products and prices. By appointing OfficeTeam as our one-stop national supplier, we’ve streamlined our ordering activity and achieved a more joined-up approach
– Womble Bond Dickinson (UK) LLP

Company overview

Womble Bond Dickinson is a transatlantic law firm, which prides itself on providing high-quality legal experience and outstanding personal service to a wide range of regional, national and international clients from 27 key locations across the United States and the United Kingdom.

Womble Bond Dickinson (UK) LLP is a separate legal entity of Womble Bond Dickinson (International) Limited, operating as an independent law firm.

The challenge

Womble Bond Dickinson (UK) LLP (WBD) was placing over 100 separate orders per month with numerous suppliers. This approach was administratively heavy and diluted the firm’s purchasing power by splitting spend across multiple channels.

To tackle this, the firm sought to reduce its supply chain. In particular, WBD wanted to eliminate ad hoc credit card purchases by channelling these infrequent, low volume purchases through a formal supply contract.

By re-configuring its supply chain in this way, WBD aimed to reduce administration, de-duplicate landed costs and boost visibility of spend.

Our solution

In order to consolidate its supply chain, WBD appointed OfficeTeam to provide a single source solution for all of its UK offices. The breadth of our catalogue and nationwide delivery infrastructure equipped us to deliver consistent products, support and service levels to all WBD locations across the UK.

The key categories we supply are everyday office supplies, facilities supplies products such as cleaning products and safety items, as well as print management. In addition to these regular requirements, we also source ad hoc, non-catalogue items on WBD’s behalf. This has eliminated ad-hoc credit card spend. Now, these products and services can be ordered via a single source, which has streamlined WBD’s order administration with one order, one delivery and one consolidated invoice.

Deliveries to WBD’s premises are made out-of-hours to avoid disruption. Plus, our in-house delivery drivers drop goods direct to the post-rooms in eight separate locations, enhancing convenience.

Receiving its supplies in a single drop has reduced the number of deliveries WBD receives, making WBD’s supply chain greener – as fewer greenhouse gases are emitted. We monitor the environmental impact of our service by reporting to WBD each month on the emissions associated with deliveries to its premises.

Each of WBD’s offices is supported by a local Account Manager, who each arrange regular face-to-face account reviews to analyse and enhance the performance of the contract.

The outcome

Our consolidated service has streamlined WBD’s supply chain, enabling the firm to order all of its essential supplies and ad hoc requirements via a single source.

Now, WBD has fewer separate orders to process, which has alleviated the administrative burden of its supply chain. Meanwhile, WBD has achieved greater visibility through consolidated invoices and reports across all of its purchasing activity

Receive the latest news and insights

Subscribe to our newsletter to receive the latest news and insights from the world of workplace supplies and services

Do you want to achieve results like these?

Subscribe to our newsletter to receive the latest news and insights from the world of workplace supplies and services

We'd love to hear from you

Tell us a little about yourself and a team member will get in touch within two business days

Before you leave

Did you know we have a wide range of free white papers, covering strategies for controlling and cutting costs, how to gain competitive advantage through optimisation, special industry insights and much more…