Over the course of 2019 nearly 60% of customers have been migrated from our legacy systems, Clik and Connect, to SmartPad and it is now our #1 platform.
“In 2019, our digital team prioritised stabilising the SmartPad platform, but 2020 is about elevating the functionality, so it’s the market-leading e-tail platform that will revolutionise the way our customers do business with us!” Jason Stothard – Group Digital Director
Launching the Big Five…..
Elastic Search – when searching, you are now presented with a narrowed-down selection of results that are more accurate and relevant to your search term, allowing you to find the product you’re looking for easily and quickly and check-out faster.
Whilst this feature is commonly used in all leading e-tail platforms, it is only the first phase of development for the Search feature within SmartPad and marks a huge improvement in the user experience, demonstrating the significant progress made in delivering a best-in-class product.
Rich Media – huge advancements have been made in how product information is displayed to you, encouraging users to engage and interact with the content. For a growing number of products, you will be able to view high-res imagery, videos, product data sheets and extended product functionality, providing a simple, yet enhanced customer experience.
Management Information – coming soon to the platform is a powerful business intelligence tool providing customers with a robust self-serve reporting capability. Using sophisticated AI, the analytics experience is built to transform reporting capability by empowering our SmartPad users to make considered, data-driven decisions. This exciting functionality gives on-demand access to a wide range of detailed management reports – you can choose how much detail you go into – with both high level reports and the ability to conduct deep dive analysis.
Punchout – partnering with a leading punch-out services provider, the functionality is now in place to support punchout from any ERP into SmartPad, providing our customers with process improvements and a more automated and efficient order management solution.
This is just the start and further development later in the year will incude end-to-end integration enabling a roundtrip of a punchout order.
In-App support – this support feature allows SmartPad users to benefit from an omni-channel experience accessed directly through the SmartPad portal.
With the implementation of Zendesk group-wide in November 2019, Zendesk has now been embedded into SmartPad, allowing customers to self-serve. You can now select the support feature in way that you want to consume it – including a range of Help Forms and Live Chat.
Revolutionising the way business is done…..
The release of these new features, all expected to be live during Q1 2020, is an important milestone in the continual development of SmartPad. We wanted to elevate the user experience, so it was in line with what you would expect from the best consumer sites, but with the wrap-around, value-add services you’ve come to expect from OfficeTeam. As such, we will continue to follow an aggressive development timeline during 2020 to ensure we can continue to deliver a best-in-class procurement solution, helping you to work smarter and more efficiently.
For more information, or a demo on any of these new features, please speak to your Account Manager or use our live chat facility within SmartPad.
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